Order and Delivery

Payment Options

• Affirm Financing FAQ
• What Payment Methods Do We Accept?
• Why Can't I Place My Order?
• Does KidKraft Price Match?
• Where Are Your Products Available for Purchase?

Promotions & Campaigns

• Where do I Apply My Coupon Code?
• Do the Promo Codes have Exclusions?
• I Never Received My Welcome Code!
• Do You Offer Gift Cards For Purchase?

Shipping

• What is KidKraft's Shipping Policy?
• I Never Received a Tracking Number: US/Canada
• Do You Ship Internationally?
• How Do I Know if My Order Shipped: US/Canada?
• Can I Expedite My Shipment?
• What are the Expected Transit Times?

Choosing What to Buy

• Having Trouble Adding Items to Your Cart?
• How Do I Know Which Playset I Should Choose?