1. You may return the Product for any reason to KidKraft or cancel the entitlement to Services and obtain a refund of the price of the returned Product (except gift wrapping or personalization costs and any such other charges) or service entitlement provided that you contact KidKraft within fourteen (14) calendar days after the day you received the Products or entitlement to Services. If this term expires on a non-working day in your country, the deadline is extended till the next working day. This right to return the purchase for a full refund does not apply if a Prod-ucts which is a personal hygiene product been used. Furthermore, please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.
2. For the purpose you may use the “EU Withdrawal Form”, annexed to these Terms & Conditions. You may inform us in another form about the cancellation of your purchase. You must dispatch the Products to be returned with the packing list immediately, and in any event within fourteen (14) days after informing us about the cancellation. You have to pay the costs for the return shipment.
3. We shall refund all payment received from you relating to the returned Product, within 14 days after the day you informed us of your decision to return the Products. We shall instruct the bank or credit card company that was used when the original order was placed, to return the amount already paid (including the standard shipping costs) to you. Any higher shipping costs for the original shipment from KidKraft to you that you chose at checkout, rather than the least costly method of standard delivery offered by KIDKRAFT, will not be compensated. Alternately, you may elect to receive a Gift Code from us covering the full value. You shall be liable for any diminished value of the returned Product resulting from your handling of the Products, other than what is reasonably necessary to judge the Products.
4. If you receive a defective, damaged or wrong Product, you may request it to be exchanged for a new version of the same Product up to two (2) months after the date you receive it. A condition for this right to exchange, you must return the Product in its original packaging with all compo-nents and a copy of the delivery note and a genuine receipt or proof of purchase. If you have re-turned the ordered Products, you may exchange them for a different Product or get back the purchase amount including the shipping charges paid to KidKraft, this with observance of the provisions in paragraph 6. If you keep part of your Order, you will only be repaid the purchase price of the returned Products and not the shipping charges.