What is the KidKraft Shipping Policy?
Orders may be delivered to the locations mentioned on our Website. We will deliver the Products to the delivery address you have specified on the order form and in accordance with the delivery opti...
How Do I Register My Outdoor Product?
In order to register your Playhouse or Playset, please fill out the form in the link below.
It is important to fill in as many fields as possible to ensure...
What is KidKraft's Return Policy?
1. You may return the Product for any reason to KidKraft or cancel the entitlement to Services and obtain a refund of the price of the returned Product (except gift wrapping or personalization cost...
How Can I Order Missing or Damaged Outdoor Parts?
To order replacement parts for your outdoor playset, fill out the form provided in the following link:
Missing Parts / Parts Damaged in Transit
In order to...
How Do I Order Replacement Parts?
To order replacement parts, please follow the steps below. Parts for products that are out of warranty can also be ordered/bought on this website.
1. Go to https://parts.kidkraft.eu
2. Have pictur...
Where Can I Find My Batch Code?
What is a Batch Code and How Do I Locate It?
KidKraft continually enhances and updates our products, changing the design, configuration and part sizes. The batch code identifies the specific produc...
Can I Purchase Indoor Parts if My Warranty is Expired?
Indoor Items Only
If you are looking to purchase some items outside of you warranty, you simply able to do so by following the steps below.
For parts not under warranty: All of our parts are betwee...
US & Canada Customer Service
Live Chat: Available on kidkraft.com
Call: Toll Free 1-800-933-0771
Monday-Friday 8:30 AM - 5:00 PM CST, excluding holidays