To request or purchase replacement parts, you will need the specific part number and quantity needed.
To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture sandboxes, and some playhouses) look for a single sticker containing a number on the part itself. The sticker may contain a barcode and the part number listed underneath (example below: P-26322A-3Y). Some parts will contain a “U,” indicating that they are a universal part (example below: P-U-3816-WT).
If your item arrived with missing parts, you may refer to the assembly instruction booklet that was included in the box. The circled number will be next to the part, along with the quantity that is needed (example below P-26322A-3Y).
Hardware packs may have a barcode with the part number ending in ZZ (ex: P-12345-ZZ). The different pieces of hardware in the pack will be listed separately in the Assembly Instruction.
Outdoor wood parts (swing sets and some outdoor playhouses) will have the last four digits stamped on the part.
If a part is missing or unable to be read, refer to the assembly instructions included in the box.
The parts list in your assembly instructions will also show the four-digit part number that is stamped on the wood (example 9474). The full part number needed to order your part is located at the end of the description (ex: 3829474). Your assembly instructions will also include the quantity needed, a brief description, and the dimensions of the part (example below).
For more information on ordering replacement parts such as how to find your batch code or ID plaque, please visit our Help Center.
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