If your item was damaged in transit, we would recommend accepting the shipment and identifying which pieces were damaged.
For Indoor Items you can then go to our website and fill out our parts replacement form : https://parts.kidkraft.com/
If you have any questions on how to fill out this form, please refer to our article titled
"Indoor | How Do I Order Replacement Parts?"
For Outdoor Item please go to the following link and fill out the form: :https://parts.kidkraft.com/partsorderemail
If you have any questions on how to fill out this form, please refer to our article
"Missing or Damaged Outdoor Parts"