KidKraft indoor products carry a 90-day limited warranty which covers any damage that may occur during transit, or any parts that were missing from the original packaging.
During the first 90 days from the original date of purchase, parts will be provided at no cost with a valid proof of purchase.
After 90 days, replacement parts can still be purchased and will be subject to availability.
You may also reference the link below to view our detailed warranty guidelines.
https://www.kidkraft.com/media/wysiwyg/attachments/onlinewarrantybooklets.pdf
Replacement parts can be requested 24/7 through our dedicated Parts website.
Destinations for Playing, Exploring and Living | KidKraft
Our Customer Support team is also available to answer any questions you may have. Our team can be reached by phone from 9:00 AM to 4:00 PM CST, or via email at customerservice@kidkraft.com.
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