We want you to be satisfied with your product, and we are sorry if your item arrived with missing or damaged parts. Replacement parts are provided at no cost if requested within the first 90 days from purchase. A valid proof of purchase will be required to process your order.
Parts can still be purchased after 90 days and are subject to availability. All parts are $10.00 each and will carry a flat rate shipping charge of $20.00 per shipment within the US. The shipping cost for orders in Canada is $35 per shipment. All sales are final and replacement part orders are not eligible for refund. Promotional or discount codes cannot be applied to replacement part orders.
1. Go to https://parts.kidkraft.com.
If you are ordering within the US, you do not need to select your country from the drop-down menu.
2. Enter the batch code not including the leading "110."
- For more information on locating the batch code on your item, please visit the following link- Where Can I Find My Batch Code
3. Select the reason for your order. Depending on the reason, more information may be required such as date of purchase and proof of purchase.
- If you are purchasing replacement parts after the 90-day warranty period, you must select "Additional Parts" as the reason
4. Click continue.
The next screen will show a diagram of all parts included in the product that corresponds to the batch code you entered.
5. Click on the photo of the part you wish to select. Please note that hardware cannot be ordered individually. Clicking on any piece of hardware will add one whole hardware pack to your cart. This will include all hardware required for assembly.
- To add multiple parts to your order, click "Continue Shopping."
The next screen will display a summary of the parts in your cart. Once you have reviewed and made sure that all parts and hardware are included, click "Proceed to Checkout." Please note that all replacement part orders are final and are not eligible for refund.
6. On the next screen, enter your shipping information. Once all fields are filled in, click "Place Order" at the bottom of the page.
7. Once your order has been successfully placed, a confirmation screen including your order number will be displayed. You will also receive an email containing your order number.
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After your order ships, you will receive tracking information via email. You are welcome to discard or recycle any damaged parts as soon as you receive your replacements. All replacement part orders ship via small parcel carrier and typically arrive within 5-7 days.
If you experience any issues with your order or have any concerns, please contact our Customer Support team. We can be reached at the following:
US Customer Support
- Phone- 1-800-933-0771, 9:00 AM to 4:00 PM CST Monday through Friday
- Email- email@example.com
EU Customer Support
- Phone- +31-0-20-305-8620, 9:00 AM to 17:00 PM GMT +1, Monday through Friday
- Email- firstname.lastname@example.org
Thank you for choosing KidKraft, and we hope you have a wonderful day!