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• What is KidKraft's Shipping Policy?
  This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a KidKraft website. This Shipping and Delivery Policy is subje...

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• Where to find the ID plaque?
  What is an ID Plaque? KidKraft ID Plaques are included with Outdoor Swing Sets and some Outdoor Playhouses. The ID Plaque must be installed on your playset for any future warranty claims. This plaq...

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• How Do I Register My Outdoor Product?
  In order to register your Playhouse or Playset, please fill out the warranty registration form in the link below.  https://www.kidkraft.com/us_en/warranty/ It is important to fill in as many fields...

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• What is KidKraft's Return Policy?
  Return Policy You may return items purchased through a KidKraft website within 30 days of purchase for a refund in accordance with this return policy (“Return Policy”). This Return Policy is subjec...

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• How to Locate Part Numbers
  To request or purchase replacement parts, you will need the specific part number and quantity needed.   To locate the part number for items with batch codes (ex: Indoor items, outdoor furniture san...

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• How Can I Order Replacement Parts for Outdoor Swingsets and Playhouses?
  To order replacement parts for your outdoor playset, fill out the form provided in the following link:  https://parts.kidkraft.com/partsorderemail Missing Parts / Parts Damaged in Transit In order...

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• How Do I Order Replacement Parts- US & Canada
  We want you to be satisfied with your product, and we are sorry if your item arrived with missing or damaged parts. Replacement parts are provided at no cost if requested within the first 90 days f...

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• Where Can I Find My Batch Code?
  What is a Batch Code and How Do I Locate It? KidKraft continually enhances and updates our products, changing the design, configuration and part sizes. The batch code identifies the specific produc...

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• Can I Purchase Indoor Parts if My Warranty is Expired? (U.S. only)
    Indoor Items Only If you are looking to purchase parts outside of you warranty, you are able to do so by simply following the steps below.  1. Have pictures ready to upload of the damaged part(s...

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• KidKraft Customer Service Contact Information
  Contact Us US/Canada Customer Service Email: customerservice@kidkraft.com Live Chat: Available on kidkraft.com Call: Toll Free 1-800-933-0771 Monday-Friday 9 AM - 4 PM CST, excluding holidays Repl...

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