What is KidKraft's Shipping Policy?
This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a KidKraft website. This Shipping and Delivery Policy is subje...
What is KidKraft's Return Policy?
You may return items purchased through a KidKraft website within 30 days of purchase for a refund in accordance with this return policy (“Return Policy”). This Return Policy is subjec...
How Can I Order Missing or Damaged Outdoor Parts?
To order replacement parts for your outdoor playset, fill out the form provided in the following link:
Missing Parts / Parts Damaged in Transit
How Do I Order Indoor Replacement Parts?
To order replacement parts, please follow the steps below. Parts for products that are out of warranty can also be ordered/bought on this website.
Please use a computer or tablet as we are working...
Where Can I Find My Batch Code?
What is a Batch Code and How Do I Locate It?
KidKraft continually enhances and updates our products, changing the design, configuration and part sizes. The batch code identifies the specific produc...
US & Canada Customer Service
Live Chat: Available on kidkraft.com
Call: Toll Free 1-800-933-0771
Monday-Friday 8:30 AM - 5:00 PM CST, excluding holidays