What is KidKraft's Shipping Policy?
This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a KidKraft website. This Shipping and Delivery Policy is subje...
Where to find the ID plaque?
What is an ID Plaque?
KidKraft ID Plaques are included with Outdoor Swing Sets and some Outdoor Playhouses. The ID Plaque must be installed on your playset for any future warranty claims. This plaq...
How Do I Register My Outdoor Product?
In order to register your Playhouse or Playset, please fill out the warranty registration form in the link below.
It is important to fill in as many fields...
What is KidKraft's Return Policy?
You may return items purchased through a KidKraft website within 30 days of purchase for a refund in accordance with this return policy (“Return Policy”). This Return Policy is subjec...
How Can I Order Missing or Damaged Outdoor Parts?
To order replacement parts for your outdoor playset, fill out the form provided in the following link:
Missing Parts / Parts Damaged in Transit
How Do I Order Indoor Replacement Parts for US & Canada?
To order replacement parts, please follow the steps below. Parts for products that are out of warranty can also be ordered/bought on this website, if available.
Please use a computer or tablet as ...
Where Can I Find My Batch Code?
What is a Batch Code and How Do I Locate It?
KidKraft continually enhances and updates our products, changing the design, configuration and part sizes. The batch code identifies the specific produc...
KidKraft Customer Service Contact Information
US/Canada Customer Service
Live Chat: Available on kidkraft.com
Call: Toll Free 1-800-933-0771
Monday-Friday 9 AM - 4 PM CST, excluding holidays