What is KidKraft's Shipping Policy?
This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a KidKraft website. This Shipping and Delivery Policy is subje...
What is KidKraft's Return Policy?
You may return items purchased through a KidKraft website within 30 days of purchase for a refund in accordance with this return policy (“Return Policy”). This Return Policy is subjec...
How Can I Order Missing or Damaged Outdoor Parts?
To order replacement parts for your outdoor playset, fill out the form provided in the following link:
Missing Parts / Parts Damaged in Transit
How Do I Order Indoor Replacement Parts?
To order replacement parts, please follow the steps below. Parts for products that are out of warranty can also be ordered/bought on this website.
1. Go to https://parts.kidkraft.com
2. Have p...
Where Can I Find My Batch Code?
The batch code is located on the back or bottom of the item. It is a long series of numbers (which may include a letter in the version) separated by slashes. Ex. XXXXXX/XXXXXE/XX-XXXX.
The batch co...
US & Canada Customer Service
Customer service available 7 days a week April 1st - August 31st!
Email: email@example.comLive Chat: Available on kidkraft.comCall: Toll Free 1-800-933-0771