What is the KidKraft Shipping Policy?

Orders may be delivered to the locations mentioned on our Website. We will deliver the Products to the delivery address you have specified on the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. We reserve the right to choose how any Product is packed and delivered. We reserve the right to add, remove or change any delivery methods without prior notice.

Any delivery or shipment dates given by KidKraft are best estimates only and KidKraft shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by email or post, but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by KidKraft. An order may and will be cancelled if we have failed to make delivery within 30 days of the original order date and if we fail to meet any agreed extended term for delivery. Any payments already made shall be fully refunded.

Title to and risk of loss of your Products will pass to you upon delivery of the Products.
If you are not at home at the time of delivery, you can collect the parcel at a designated pick-up point or there may be another attempt to deliver the parcel as indicated by the delivery service. If the parcel is not collected within the period indicated by the delivery service, the parcel may be sent back to us and the order will be cancelled. KidKraft will pay back the full purchase amount.
We endeavour to deliver your Order at once but may also deliver your Order in instalments.
If a shipment is recorded as delivered by the delivery service, it shall be deemed final and conclusive evidence that you received and accepted the shipment. If another person accepts the delivery on your behalf, the shipment shall be deemed to be delivered and it is your sole responsibility to recover the shipment from that person.

If delivery is returned or refused due to any reason, other than rejection of a damaged shipment, you may be charged a return fee covering storage and/or return shipment costs.
You must examine the Products upon delivery for any errors, imperfections or damage. You must report the noticed errors, imperfections or damage to us by e-mail within 14 days after receipt.